Samir Doshi

The call center solutions work really well for customer care and lead generation campaigns if any company. Earlier the small businesses either outsource these two departments to the call center...

Generally, the call center software comes with a wide array of features inbuilt and integrated in it. The call center solution comes with an amazing range of features which are really helpful to the...

Technology is shrinking everything down into smaller versions. Some devices are even made so that the users can wear them while in use. Smartwatches and fitness bands are classic examples of such...

A year before, more than 70% of the companies informed that their sole aim was to satisfy their customers. So, it is quite a fact that - to meet this objective, one must enhance their customer support...

Call center solutions are one of the most successful VoIP solutions in the world. This solution has gone through various shifts and transformation. From a simple call center solution to an intelligent...

ASTPP is an open source VoIP solution. This open source solution has gone through an impressive journey. Recently, the latest version of ASTPP is launched which is named as a smart telephony platform...

The technology has transformed many things upside down. Each day there is something new which is coming in the market and buzzing the world. Some technologies come and go and some stay for long and...

VoIP and mobile application are most audible terms these days. Tech savvy people love the features offered by both, VoIP and different Mobile Applications. The best amalgamation seen for these two...

Wearable devices are important considering the rapid advancement of technology. Numbers of wearable devices and applications users are increasing rapidly. Wearable development provides a great...

VoIP solutions usually deal with hundreds to thousands of users and the ratio of call is often too high. Furthermore, the invoicing and billing process is often complex and not that straightforward...

Customers are in dominating position for any business. The simple reason is they have so many alternatives. Thus, you have to be on toe to make sure you provide them the best experience at each stage...

Communication is important in a business, but what is even more important is the quality of communication. This quality means the voice quality, the call retention quality as well as the way your...