Whether you’re a new business just starting out or a company trying to improve your ratings with customers, you can never overlook the importance of customer service. If you follow these five rules...

If you’ve been asked to speak at an event, congratulations. It’s an honor to be considered enough of an expert to be asked to share your knowledge. However, not all speeches will yield the same...

Customer service has often had a history of high turnover. Agents become burnt out, dealing with complaints and unhappy customers day after day. One of the ways companies today deal with this issue to...

As more companies outsource some of their jobs to independent contractors, the need for improved business communications continues to grow. It can be confusing for one outsider from another part of...

Scheduling appointments with your clients is an important part of your business. Miscommunications centered around appointment times can destroy your reputation with your customers. It is important to...

Are you searching for a legal way that enables you to protect your finances? Would you like to have peace of mind knowing that your money is safe in an account and that no one can access it but you...

With the advances in technology, call centres in Calgary and around the world have more options for hiring qualified agents. Companies who prefer to handle customer service in-house also have these...

Call centre technology is constantly changing and evolving. It is important to keep up with all of the latest changes in order to meet customer expectations. Automatic Call Distributor An automatic...

Finding ways to keep workers for oil and gas companies safe from harm involves following the best practices. A number of recommendations and guidelines have been established by both the industry and...

Small or new businesses must provide exceptional customer service from the beginning to compete with established competitors. This is often a challenge when a business has few employees and limited...

Construction sites represent a major investment for builders and property owners. Protecting your worksite is an important aspect of maintaining your assets. It is important to invest in the best...

Connecting with customers is an important aspect of growing any type of business. In some industries the ability to respond quickly isn’t optional, it’s absolutely essential. Find out more about the...

Customers today expect fast and reliable service. Most people make phone calls to conduct their business. However, many consumers today are looking for other ways to connect with businesses. One...

Improving worker safety is a core value of many businesses. Many companies pride themselves on protecting their employees. They also recognize the ways that safety improvements can positively impact...

A call centre is only as good as its agents. While you can train the people to understand your processes and procedures, certain traits must be evident to ensure you are hiring only the best agents...